Refund policy

We want you to love your Perfect Pillars™ purchase. If for any reason you're not completely satisfied, we're happy to accept returns under the following guidelines:

• Returns must be requested within 14 days of delivery.
• Items must be unused, in new condition, and returned in their original packaging.
• Products that have been used, altered, damaged, or returned without their original packaging are not eligible for a refund.
• Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.
• Refunds will be issued to the original method of payment once the returned items have been received and inspected.

Because we take great care in packaging and quality control, we encourage customers to inspect their order upon arrival and contact us promptly if there are any issues. Our direct email is hello@infiniteacandles.com. 

If you need to start a return or have questions about your order, please reach out to us. We're always happy to help and will do our best to make the process as smooth as possible.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.